Returns & refunds
Made to be loved. Easy to discuss if it isn’t.
Jason wants you to be completely happy with a ready-made shop purchase. This policy is in addition to your statutory consumer rights.
Last updated 29 August 2026Ready-made shop items
Please contact The Hobbyist within 30 days of delivery if you would like to return a ready-made shop item. It should be returned unused and in the condition received, with suitable protective packaging. For a statutory distance-selling cancellation, tell Jason within 14 days of receiving the item and send it back within the following 14 days.
Personalised and made-to-order pieces
Items made to your measurements, photograph, wording or other personal specification cannot normally be cancelled or returned simply because you change your mind once making has begun. This does not affect your rights if an item is faulty, damaged or not as described.
Return postage and refunds
Contact Jason before returning anything. Unless the item is faulty, damaged or incorrect, you are responsible for the return postage cost. Eligible cancellation refunds include the original standard delivery charge and are made to the original payment method within 14 days of the item being returned, or of you providing evidence that it was sent back. Extra delivery upgrades are not refundable. Jason may reduce a refund if handling beyond what is reasonably needed to inspect the item has reduced its value.
Cancellation form
You can cancel by email, or copy this wording: “To Jason Morgan trading as The Hobbyist, 39 Lloyd Street, Oswestry, Shropshire, SY11 1NL / thehobbyistonline@outlook.com: I give notice that I cancel my contract for [item], order reference [reference], ordered on [date] and received on [date]. My name and address are [details].” Add the date, and sign it if you send it on paper.
Return address
Jason Morgan trading as The Hobbyist, 39 Lloyd Street, Oswestry, Shropshire, SY11 1NL. Email thehobbyistonline@outlook.com before posting a return and include your order reference.